Refund policy

Returns & Exchanges

We want you to be completely satisfied with your purchase from Cocktails with Fred. If you're not happy with your order or need to make an exchange, we're here to help. Please read our Returns & Exchanges policy carefully for a smooth and hassle-free process.

Eligibility

To be eligible for a return or exchange, please note the following:

  • Items must be in their original condition: Items must be unworn, unused, and in their original packaging with all tags attached.

  • Return request within 7 days: You must initiate your return or exchange request within 7 days of receiving your order.

How to Initiate a Return or Exchange

Follow these steps to initiate a return or exchange:

  1. Contact our Customer Support: Please contact us or send an email to info@cocktailswithfred.com to initiate your return or exchange request. Include your order number and a brief explanation of the reason for the return or exchange.

  2. Wait for Approval: Our customer support team will review your request and provide you with instructions on how to proceed.

  3. Prepare Your Package: Pack your items securely in a box or envelope, along with the packing slip and any other relevant documents provided by our customer support team.

  4. Ship Your Return/Exchange: You will be responsible for the return shipping costs unless the return is due to an error on our part. We recommend using a trackable and insured shipping method.

  5. Receive Confirmation: Once we receive your return or exchange and inspect the items, we will send you a confirmation email.

Refunds

If you're returning an item, you may choose between a refund or store credit. Please allow [number of days] business days for the refund to be processed after we receive your returned items. Refunds will be issued to the original payment method used during the purchase.

Exchanges

If you're exchanging an item, we will ship the new item to you once we receive and process your return. If there's a price difference between the returned item and the new item, we will either refund you the difference or charge the additional amount, depending on the circumstances.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of receiving the order. We will provide instructions on how to return the item or resolve the issue promptly.

Final Sale Items

Certain items, such as clearance or sale items, may be marked as final sale and are not eligible for returns or exchanges. Please review the product description for any special return/exchange instructions.

Contact Us

If you have any questions or need further assistance regarding our Returns & Exchanges policy, please don't hesitate to contact us. We're here to help you have the best shopping experience possible.

Thank you for choosing Cocktails with Fred. We appreciate your business!